Refund policy

Returns and Exchanges

Thank you for choosing Gifts & Memories! Each personalized item is created especially for you using the details and photos you provide. Please review the information below before placing your order.

Personalized Orders

All personalized products are made to order based on the photos, names, dates, text, and customization choices submitted by the customer.

By placing your order, you confirm that all information has been reviewed and is correct.

Your item will be created using the details exactly as they were submitted at checkout.

Photo Quality

For the best printing results, please upload clear photos with good resolution.

For better results, we recommend:

Clear and sharp photos.
Well-lit images with good focus.
Original photos whenever possible.
Images that are not blurry, pixelated, heavily compressed, or screenshots.

Please keep in mind that the final print result depends on the quality of the photo provided. Low-quality images may affect the final appearance of the product.

Customer Responsibility

Before completing your purchase, please carefully review:

Names and spelling.
Dates.
Uploaded photos.
Customization selections.
Shipping address.

Gifts & Memories is not responsible for incorrect information, spelling mistakes, wrong dates, photo selections, or shipping details submitted by the customer.

Production Time

Each personalized product is prepared individually after your order is placed.

Please allow up to 5 business days for production before shipping.

Shipping time begins after your order has been completed and is ready to be sent.

Order Changes & Cancellations

Because personalized orders may begin production shortly after purchase, changes or cancellations are only possible if production has not yet started.

Once production begins, the order can no longer be changed or canceled.

Returns & Refunds

Because personalized products are created specifically for each customer, customized items are considered Final Sale.

Returns, exchanges, or refunds are not accepted for:

Spelling or typing mistakes submitted by the customer.
Incorrect dates or personalization information.
Low-quality or low-resolution photos provided by the customer.
Change of mind after the order has been placed.
Incorrect shipping information entered during checkout.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number.
A short description of the issue.
Clear photos of the product.
Clear photos of the packaging.

After reviewing the information, we will determine the best solution, which may include a replacement or refund when appropriate.

Color Variations

Please note that colors may appear slightly different in print than they do on a phone, tablet, or computer screen.

Differences in screen settings, lighting, photo quality, and the printing process may cause small variations in color. Minor color differences are considered normal and are not considered product defects.